✅ Returns & Refunds

We accept returns within [3-5] days of delivery. To be eligible for a return:

• Items must be unused, unwashed, and in original condition

• Tags (if applicable) must still be attached

• You must provide proof of purchase

If your return is approved, a refund will be issued to your original payment method. Please allow 3–7 business days for the refund to reflect.

🔄 Exchanges

We offer exchanges for sizing issues or defective items. Reach out to us within [3-5] days of receiving your order, and we’ll help you with the process.

🚫 Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked final sale

• Gift cards

• Worn or washed clothing

• Custom or personalized items

💬 How to Start a Return

1. Email us at [support@provaeg.com] with your order number

2. Let us know the reason for the return

3. We’ll send return instructions within 24–48 hours

📦 Return Shipping

• Return shipping costs are the customer’s responsibility (unless the item is defective or incorrect)

• We recommend using a trackable shipping service

🛡️ Damaged or Incorrect Items?

Please contact us within 48 hours of delivery with photos of the issue. We’ll make it right ASAP — your satisfaction is our priority.

✉️ Questions?

Email us anytime at [support@provaeg.com] — we’re happy to help.

Let me know if you'd like this customized to match a no-returns policy, or if you're offering store credit instead of refunds.