Refund policy

✅ Returns & Refunds

We accept returns within [3-5] days of delivery. To be eligible for a return:

  • Items must be unused, unwashed, and in original condition

  • Tags (if applicable) must still be attached

  • You must provide proof of purchase

If your return is approved, a refund will be issued to your original payment method. Please allow 3–7 business days for the refund to reflect.

🔄 Exchanges

We offer exchanges for sizing issues or defective items. Reach out to us within [3-5] days of receiving your order, and we’ll help you with the process.

🚫 Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked final sale

  • Gift cards

  • Worn or washed clothing

  • Custom or personalized items

💬 How to Start a Return

  1. Email us at [support@provaeg.com] with your order number

  2. Let us know the reason for the return

  3. We’ll send return instructions within 24–48 hours

📦 Return Shipping

  • Return shipping costs are the customer’s responsibility (unless the item is defective or incorrect)

  • We recommend using a trackable shipping service

🛡️ Damaged or Incorrect Items?

Please contact us within 48 hours of delivery with photos of the issue. We’ll make it right ASAP — your satisfaction is our priority.

✉️ Questions?

Email us anytime at [support@provaeg.com] — we’re happy to help.

Let me know if you'd like this customized to match a no-returns policy, or if you're offering store credit instead of refunds.