Terms of service

Welcome to [prova]! These Terms of Service ("Terms") govern your use of our website and online store hosted on Shopify. By using our site, you agree to be bound by these Terms. Please read them carefully.

1. General Information

This website is operated by [prova], located in [cairo,egypt]. Throughout the site, the terms "we", "us" and "our" refer to [prova]. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

You must be at least the age of majority in your state or province of residence to use this site, or you must have the permission of a parent or guardian.

3. Product Descriptions & Variations

We strive to display our clothing products, including colors, materials, and sizing, as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colors or details.

Each item is described as accurately as possible, but slight variations in color, size, and fit may occur due to:

  • Different fabric batches

  • Manual measurement differences

  • Lighting or monitor settings

If you have questions about fit or sizing, please refer to our Size Guide or contact us before purchasing.

4. Pricing & Availability

All prices are listed in [Your Currency] and are subject to change without notice.

We reserve the right to:

  • Change or discontinue products at any time

  • Limit quantities available for purchase

  • Refuse or cancel any order for any reason

5. Orders & Billing

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability

  • Errors in product or pricing information

  • Suspected fraud or unauthorized transactions

6. Shipping & Delivery

We ship worldwide (or list your regions served). Shipping times and fees are calculated at checkout.

Estimated delivery times are only estimates and not guaranteed. Delays may occur due to customs, courier issues, or other factors beyond our control.

Please refer to our Shipping Policy for full details.

7. Returns & Exchanges

We accept returns or exchanges within [3-5] days of delivery for unused and unworn items in original condition.

Items must:

  • Have original tags attached

  • Be free of damage, stains, or odors

Non-returnable items include:

  • Sale items

  • Final clearance

  • Underwear or swimwear (for hygiene reasons)

To start a return, please visit our Returns Page or contact us at support@provaeg.com

8. Intellectual Property

All content on this site — including logos, designs, photos, videos, and text — is the property of [prova] and may not be reproduced, distributed, or used without permission.

9. Prohibited Uses

You agree not to use our site or its content:

  • For any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate any local, international, or federal regulations

  • To infringe upon our intellectual property

  • To spam, phish, or upload malware

10. Limitation of Liability

We do not guarantee that your use of our site will be uninterrupted, timely, or error-free.

To the fullest extent permitted by law, we shall not be liable for any direct or indirect damages arising from your use of the service or any products purchased through our site.

11. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

12. Governing Law

These Terms of Service and any agreements between you and us shall be governed by the laws of [egypt].

13. Changes to Terms

We reserve the right to update or change these Terms at any time. Changes will be effective immediately upon posting on the website.

Your continued use of the site following changes constitutes acceptance of those changes.

14. Contact Information

If you have any questions about these Terms, please contact us at:

📧 [support@provaeg.com]